FAQ
Q: What if my tool does not work properly on first use?
A: First, ensure all components are correctly assembled and power sources are properly connected. For electric tools, confirm the battery is fully charged. If the issue persists, contact our support team with photos or a short video.
Q: Are GardenForge tools suitable for heavy soil?
A: Yes, but we recommend preparing compacted soil before digging. Slightly moisten the area and loosen it with a fork before using shovels or trowels. Reinforced tools perform best in clay or rocky conditions.
Q: How do I maintain cutting performance?
A: Blades should be:
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Cleaned after each use
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Sharpened every 2–3 months
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Lightly oiled before storage
Maintaining the original blade angle improves cutting efficiency and tool lifespan.
Q: I received the wrong item. What should I do?
A: Please contact us within 7 days of delivery. Include your order number and clear photos of the item received. We will arrange a replacement at no additional cost.
Q: Can batteries be stored inside the tool?
A: For short breaks, yes. For long-term storage, batteries should be removed and stored separately in a cool, dry place to maintain performance.
Q: Who are GardenForge tools designed for?
A: GardenForge tools are designed for users who value durability and reliability in routine garden maintenance, including home gardens, small yards, and seasonal outdoor work.
Q: How can I reach customer support?
E-mail: service@GardenForge.com
Business Address:
A LITTLE DESSERT SHOP
1845 Market St
San Francisco, CA 94103
United States